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Sr. Complaints Specialist
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Full-time
- Our story began when Herman O. West solved the problem of supplying penicillin in mass quantities to the US Government during World War 2.
- And are equally committed to creating a healthier environment and planet through our sustainability efforts.
- In this role, you will coordinate resolutions to customer complaints, acting as a liaison with QA, Product Analysis, TCS, Sales, and other groups necessary to satisfy customer requests, requiring very minimal supervision.
- Analyze West site batch production records and determine product impact as part of the investigation process
- Work with QA group to meet target customer satisfaction goals of reduced turnaround time and number of repeat complaints
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