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Specialist - Telephone Representative (Full - Time)
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- Position Name Front Counter Representative/Order Entry Specialist Astound Broadband, the sixth-largest telecommunications provider in the United States, is a leading supplier of cutting-edge technology and communications services—and applicants like you make it all possible.
- To develop your career, we provide one-on-one training and coaching, a supportive work environment and the opportunity to represent a superior telecommunications company.
- Provide Coverage at Payment centers as needed Research and resolve customer billing issues/missing payments.
- Upsell customers on products and services where appropriate Market Support/Order Entry- Responsibilities Answer incoming phone calls from Sales Agents, Customers, Internal Customers, and provide the requested level of support.
- Review daily reports, identify, and resolve issues that will negatively impact, Astound, Technicians/Contractors and/or Customer Billing.
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