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SMB Customer Success Manager
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- RollWorks, the B2B division of NextRoll, is looking for its next SMB Customer Success Manager to work with some of RollWorks’ highest potential customers.
- In this role, you will be central to building and maintaining strong relationships at scale and connecting customer’s goals to use cases within our product, driving enablement and full adoption, ultimately leading to value and retention of our customer base.
- As a SMB Customer Success Manager, you will work closely with our renewals management, product, marketing, and internal data and solutions engineering teams with a bias toward action and customer centricity.
- You will act as the primary customer contact with a focus on driving product adoption and contract utilization, change management, best practices, strategy, and align on value measurement and reporting methodology.
- Become an industry, market, and platform / product expert by learning the RollWorks platform, how it works, best ways to structure ABM programs and campaigns, and how we fit and play in the market.
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