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ServiceDesk Engineer
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- 2 years of experience troubleshooting Office 365 Productivity Suite, Intune & JAMF
- Desktop Support (Windows / Mac) Providing hardware, software, network, and endpoint security tool support (CrowdStrike, Beyond Trust, etc.)
- Ticket Management / Escalations (Incident & Request) Provide global Service Desk queue management expertise, leveraging strong ITSM process knowledge.
- File & Print Management Provisioning and troubleshooting
- Hardware and Software Deployment Desktop and laptop imaging and software deployment.
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