The Pro's Closet

TPC. We’re changing the way cyclists buy bikes.. WHAT SETS TPC APART:We are committed to building a great company and we believe this starts with great people and a great company culture.. Each individual has a key role to play in TPC’s success, but we all work as one team dedicated to constant improvement and efficiency.. This role is a full time Service Writer position that focuses in our Flagship Retail Store services department: Tuesday - Saturday, 10:00a - 6:30p.. At The Pro’s Closet, you enjoy the workload of a bike shop with the pace of a startup that fosters a unique culture of empowerment.

service writer

ABOUT US:As the world’s largest retailer of pre-owned bicycles, we’re passionate about helping cyclists find their next great ride—and making sure high quality bikes keep rolling. We believe that every bike has a next owner, and that we all benefit when we keep more bikes on roads and trails. Some call it “recommerce.” Some call it “the circular economy.” We call it common sense. We created our innovative Certified Pre-Owned bike process, where our expert mechanics meticulously inspect every part on every bike to ensure that high-quality bikes stay in motion longer. We obsessively curate our ever-evolving new and pre-owned inventory, including frames, components and wheels. We track the market and technical trends, and only take the bikes that meet our exacting standards. Our process evolves with the cyclist, from Certified Pre-Owned bikes, to risk-free 30-day returns, to our Guaranteed Buyback program. TPC. We’re changing the way cyclists buy bikes. WHAT SETS TPC APART:We are committed to building a great company and we believe this starts with great people and a great company culture. Each individual has a key role to play in TPC’s success, but we all work as one team dedicated to constant improvement and efficiency. We welcome making mistakes and learning from them.Our structure allows you to take responsibility and shape the company for the better and be recognized for it. From top to bottom, we adhere to core beliefs in transparency and openness. We love to work hard, but always leave time to ride bikes.     ABOUT THE JOB:As a Service Writer, you have the opportunity to inspect the highest quality of bikes across all years, makes and models. To be successful in this role you have a high level of computer skills, and technical expertise and are excited to resolve advanced issues. This role is a full time Service Writer position that focuses in our Flagship Retail Store services department: Tuesday - Saturday, 10:00a - 6:30p. At The Pro’s Closet, you enjoy the workload of a bike shop with the pace of a startup that fosters a unique culture of empowerment. You are part of a proactive team environment that involves a “continuous improvement” approach in everything we do and plays a part in the disruption of the bike industry. WHAT YOU’LL DO:Provide customers with full Quotes in Hubtiger including parts, labor, and optional add ons within 24 hours of their appointmentsProvide detailed notes to ensure clear communication between the customer and TPC, Services and the Sales team, and Mechanics and Services StaffWork with our production team to properly schedule labor for Service tickets and provide ETAs to customers to ensure that the 48 hr Service Level Agreement is keptSource parts using B2Bs and Vendors such as QBP, BTI, Specialized, Shimano, Sram etc.Create Purchase Orders and receive POs using Hubtiger, Netsuite, Shopify, and internal systemsTrack and manage inventory using Hubtiger,  Netsuite, Shopify, and internal systemsFollow prescribed service ticketsDuties include advanced technical skills of component replacement, brake bleeds, bearing installation, suspension overhauls, truing wheels, tubeless tire installation, dérailleur tuning/adjustment, and final quality control checkConsult with customers and make appropriate recommendations based on your comprehensive technical knowledge Drive sales by effectively uncovering the customer’s needs and presenting appropriate service offerings Daily maintenance and upkeep of standardized work station to ensure 5S standards are metBased on business needs this role will require flexing into other areas of work such as production, sales, and customer service ABOUT YOU:3-5 years of previous professional bike mechanic experience requiredYou have proven that you are able to manage a volume of 5+ service appointments per day, 20+ per week, and can inspect and send quotes promptly and provide sound technical adviceYou have strong computer skills with the ability to navigate between 6+ programs at once on multiple devicesYou have a background in Hubtiger, Netsuite, Shopify, G Suite, Spreadsheets, POS systems, QBP, BTI, and B2BsYou have a past background in sourcing parts, creating purchase orders, and tracking inventory with an extremely high level of accuracyYou have a strong knowledge of bikes frames, wheels and components across different years, makes and modelsYou have a proven track record with being able to following Standard Operating Procedures to the utmost accuracy and working cross functionally with teamsYou have strong organizational skills with a high attention to detailProduction experience preferredA positive and professional attitude and a consistent work ethic, must be self-motivated and work well alone as well as on a team in a shop/warehouse and office atmosphereYou are comfortable in a fast paced, changing environmentEnthusiastic about the outdoor/cycling industry, the people it attracts, and all the gear!Must be physically capable of bending, squatting, repetitive hand and wrist movements, including twisting and lifting 50 lbs. Also must have stamina to stand 8 hrs./day THE PERKS OF WORKING AT TPC:Salary Range: $$, eligible for commission based on services revenue3 weeks paid vacation, 6 paid holidays, 3 floating holidays, and a paid day off on your birthday100% medical, dental, vision benefits, with a 60% dependent contributionCompany paid disability and life insurance401k with generous company matching Stock options: we’re all owners!A fun, relaxed, and flexible work environmentIn-person: This role is 100% in-person at our Louisville, CO locationMonthly all-hands company meeting keeps you engaged and connected to the business and your team members  A culture of transparency with regular updates on company performance  Group rides and amazing industry discounts

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