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Service Writer
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Full-time
- Assist the service manager in maintaining accurate and on-time reports and records relative to the service department’s operation within the dealership.
- Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced
- Maintains the service library with current information (for example, files bulletins, manuals, multi-media, etc.)
- Updates customer profiles using equipment, hours, or other information from the customer work orders
- May process warranty and/or product improvement claims including the computation of charges, submission and follow-up
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