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Service Technician - Hilltop Bicycles
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Full-time
- Service Technician - Hilltop Bicycles - Kenilworth, NJABOUT SPECIALIZED JOB SUMMARY A Service Technician is the front line and point person for our brand to the rider and encourages successful, profitable retail by taking their technical expertise to the next level as a driver of outstanding in store brand experiences.
- A Service Technician works directly with riders, both present and remote, to identify and locate the goods, services, and experiences needed to provide solutions quickly and frictionlessly to keep them riding longer and better.
- Service Technicians work collaboratively and hands-on with staff and local riders as a host, mentor, brand advocate, and technical service ace.
- The Service Technician provides exceptional rider service; enhances rider satisfaction; and aids in meeting sales and profitability goals.
- HOW YOU’LL MAKE A DIFFERENCE Meeting and making a connection with riders, asking qualifying questions and listening to riders' needs, then giving options and advice on meeting those needs from a pre-set service menu or tune ups and a la cart service.
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