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Service Support Field Advisor
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- This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.
- The Service Support Field Advisors are the on-site liaison between the Centralized Service Support Operations Center and on-site Service Center Operations as well as the end-to-end point of contact for Rivian owners/fleet companies needing assistance with vehicle education, charging, and/or connectivity questions, and roadside or servicing/repair of their Rivian vehicle.
- Act as the on-site liaison between the centralized Service Support Operations Center and Service Center Front of House operations.
- The Service Support Field Advisors are the on-site, end-to-end point of contact for Rivian owners/fleet companies needing roadside assistance and/or vehicle, charging, and connectivity education/repair/maintenance.
- Customer interaction can occur in person or through an omnichannel solution (phone calls, emails, chat, SMS/text).
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