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Service Specialist III
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Full-time
- The Service Specialist III serves the Service Center by implementing and supporting electronic banking products and services, answering incoming calls from prospects and members to take and fulfill orders, answer inquiries and questions along with handling escalated calls from other team members.
- Intermediate knowledge of IRA/HSA process and procedures to ensure knowledgeable service to members as well as other team members.
- Support digital banking including online banking, mobile apps, mobile deposit, bill pay, and supported devices and features.
- Successfully complete Verve internal training: IRA/HSA Intermediate.
- Proven ability to demonstrate patience, diplomacy, tact and professionalism and maintain confidentiality.
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