Genesis10

This role requires the right person to be onsite initially for training and job shadowing then can work remotely.. Post-sale Special Project Management and Facilitation (e.g., recurring Warehouse assistance (providing necessary instruction and information to warehouse team which includes managing SharePoint site).. Execute on assigned project activities, communication, scheduling, and reporting Conduct data collection, analysis, processing, and reporting related to projects, infrastructure, and support activities Reconcile hours delivered against invoicing and address exceptions Work with Finance to report completion of engagements and verify invoicing Scheduling team meetings and coordinating the same with other members.. Compiling and maintaining interim project reports and minutes of meetings.. Must understand and follow company policies, practices, and procedures Experience working from computer applications and ability to learn and utilize business applications such as customer relationship management (CRM), time tracking, business intelligence, and proposal quoting and tracking systems.

service operations specialist

Genesis10 is looking for an entry-level Project Coordinator for a contract-to-hire position at our Brookfield, WI client. This role requires the right person to be onsite initially for training and job shadowing then can work remotely. Under the guidance and supervision of the Service Operations Manager, work closely with the Sales, Service and Operations teams, and directly with customers to order, schedule, resource, track, quality- check and report upon service engagements. Maintain status and schedule information for all planned and active engagements and provide regular summary reports. Facilitate communication and reporting with internal and external customers on the overall state, status and progress of engagements.Responsibilities: Meeting with key internal and external stakeholders to facilitate understanding of all vital aspects of the project/engagement.the creation, review, exchange and execution of documents related to engagements, including statements of work, master service agreements, change orders and project deliverables.  Facilitating the creation, review, exchange and execution of documents related to engagements, including statements of work, master service agreements, change orders and project deliverables. (Tracking product equipment across the company and providing customer with detailed post sale updates). Post-sale Special Project Management and Facilitation (e.g., recurring Warehouse assistance (providing necessary instruction and information to warehouse team which includes managing SharePoint site). Ensuring that all team members understand the scope of the project/engagement as well as what they are individually responsible for. Track availability and negotiate between professional resources, their managers, and customers to coordinate and schedule engagements. Maintain a portfolio of planned and active projects and regularly report on risks, issues, state, status, and schedule of the engagements in the portfolio. Capture and maintain key cost, quality, and schedule metrics for completed engagements. Define, communicate, and manage tasks and activities. Execute on assigned project activities, communication, scheduling, and reporting Conduct data collection, analysis, processing, and reporting related to projects, infrastructure, and support activities Reconcile hours delivered against invoicing and address exceptions Work with Finance to report completion of engagements and verify invoicing Scheduling team meetings and coordinating the same with other members. Organizing and maintaining a system, according to the project requirements Keeping a record of the personnel or vendor capabilities and or training Scheduling and writing the progress reports Reviewing of the technical documentation Compiling of special reports, studies that consists of data analysis Creating spreadsheets, databases and any other job related to it General administrative or business tasks Preparing and reviewing of the forms and operational records of the budgets, work orders and purchases Composing office letters/emails/Statement of Work reviews and execution Handling the project team's human resource matters as assigned. Compiling and maintaining interim project reports and minutes of meetings. Communicating relevant information to all team members, such as change in schedule dates, changes in the project's requirements, unexpected hitches etc. Assisting the project manager in various activities such as budget monitoring and in meetings with management. Other tasks and duties to be performed as requested, subject to all applicable state and federal laws. Qualifications: Bachelor's Degree or equivalent relevant experience Experience working in a customer service role Must have a desire to learn, positive attitude, motived, and a team player. Skills/Knowledge/Personal Qualities: Excellent time management, multitasking, and risk management skills to be able to ensure that tasks get completed on time Good teamwork and leadership skills are essential to motivate different groups of people to fulfill their responsibilities within a given time frame. Inquisitive, innovative, and collaborative Fearless, objective problem-solving skills Willingness to learn and follow detailed instructions Detail oriented and reliable Skilled in Microsoft Office software (e.g., Word, Excel, PowerPoint) OneDrive Experienced using Microsoft 365 communication and collaboration tools (e.g., Outlook, Teams, Strong oral and written communication skills Ability to work well with others Professional attitude in support of continual improvement activities Ability to adapt and continuously learn new industry, and Information Technology terminology. Must understand and follow company policies, practices, and procedures Experience working from computer applications and ability to learn and utilize business applications such as customer relationship management (CRM), time tracking, business intelligence, and proposal quoting and tracking systems. Ability to simultaneously manage multiple tasks and address changing or conflicting priorities. Compensation: $22.55 per hour. For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client.

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