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Service Operations Specialist
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- The Specialist acts as a primary interface for the branch with National Service Accounts (NSA), Supply Chain, the Customer Care Center, and Service Billing.
- o Maintain communication with Service Manager, Service Director, CCC Agents, NSA Specialist and techs regarding resource availability.
- Schedule site surveys and follow up to make sure completed survey information is attached to the ServiceMax WO & Project Workbook.
- Assure customer recall service requests are assigned to technician for work order completion (in coordination with NSA specialist and Service Manager).
- Assure that technicians are allocated NRG time for vehicle inspections, vehicle maintenance, inventory cycle counting, safety meetings, training, PTO, etc.
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