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Service Manager
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- Maybe you grabbed a drink from a vending machine or paid to park your car?
- WHAT YOU'LL BE DOING As the Branch Service Manager at CPI, you will play a pivotal role in ensuring the satisfaction of both traditional Cummins Allison and CPI customers.
- Key Responsibilities: Customer Satisfaction and Service Excellence: Foster a customer-centric approach to ensure exceptional customer satisfaction for both Cummins Allison and CPI customers.
- Monitor and improve key performance metrics, such as Suspend Rate, Response Time, Bounce Rate, and Technician Utilization, to enhance service quality.
- Technician Management and Development: Lead the recruitment, hiring, and management of service technicians for both Cummins Allison and CPI products.
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