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Service Desk Technician
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- Service Desk Tier 1 - Position Highlights As the Service Desk Analyst, you will provide Tier 1 technical phone support and customer service for all internal end users and affiliated parties, including but not limited to internal administrative, clinical, and research teams.
- This position requires technical competency supporting multiple enterprise operating systems, hardware platforms, and software.
- The duties of the Service Desk Analyst 1 may extend beyond routine troubleshooting to include hardware/software installation, repair, relocation, maintenance, and support.
- As the Service Desk Analyst 1, you will also assist, as necessary, with P.C. builds, reviewing software needs, and processing other Information Technology ( "I.T. ") service requests.
- Responsibilities Resolves customer technical issues via phone or remote tools.
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