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Service Desk Technician
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- Be in the on call rotation for after hour support Closely monitor ticket queue for incoming tickets and route to proper teams if not able to resolve.
- Document all end-user requests and interactions in ticketing system completing all steps as defined.
- Provide technical account management for customers resolving issues and escalating when appropriate.
- Troubleshoot all inquiries regarding systems, hardware, software, and operator problems.
- Working knowledge of Linux network fundamentals with proven experience in Windows technologies.
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