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Service Desk Engineer
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Full-time
- Service Desk Engineers will act as Tier 2 and 3 escalation resources for operational IT issues that can be diagnosed and troubleshot, remotely.
- The Service Desk is based out of the Unified Support Operations center on Impact's corporate campus and provides 100% in-house, remote support for clients.
- Impact's Unified Support Service Desk provides 24/7/365 client support.
- Provide Tier 2-3 company and end-user IT support escalated by tier 1 Analysts
- Ability to manage user accounts, licenses, and permissions through O365 admin portal
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