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Service Desk Coordinator
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- Service Desk Coordinator: Perform day-to-day work activities coordinating the delivery of Move/Add/Change (MAC) Services and/or Break-fix cases - the ad hoc rearrangement, addition, or deletion of product and service components or features such as software, hardware, carrier provisioning or other network components.
- Responsible for dispatching and closing all assigned cases including communicating, tracking, reconciling, and documenting the cases accurately within designated guidelines, deadlines, and margin requirements.
- Responsible for receiving and managing 1st level inquiries and escalations, not requiring technical support or triage, from initial request throughout the case life-cycle to resolution.
- If supporting a 24/7/365 customer, able to smoothly transfer information, outstanding issues, and tasks at the end of each shift and have the flexibility to cover other shifts as needed in a 24/7/365 Service Desk environment.
- Minimum 2 years of related technical industry experience to include customer service, dispatching, and incident/break-fix support in the telecommunications, audio, and/or network connectivity products and services field.
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