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Service Desk Analyst I
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- For consideration, please apply at: Service Desk Analyst I The mission of the Service Desk Analyst is to be directly responsible for handling first level support of service requests.
- Basic remote access solution implementation and support: VPN, Terminal Services, AWS, Azure and Citrix.
- Enter all work as service tickets into UDT’s Professional Service Automation (PSA) tool.
- Experience / Technical Requirements: Bachhelor’s degree or equivalent combination of education and experience in Information Technology, Computer Science or related field 2+ years of hands on/phone support work experience in a technical support role with customer service skills in a fast paced and dynamic environment.
- Troubleshooting skills with 2+ years of experience in a Windows-based environment(s) and 1+ years of experience with Macs. 2+ years of working knowledge and diagnosis skills of Hardware/Software such as: Laptops and Desktops Computer Networking, Network Printers, Scanners, Ethernet, LAN/WAN, AD, DNS, Microsoft Office Applications, Citrix, AWS, AZURE, VMWare, Internet Protocols, Wireless Networking Protocols, Ticketing Systems, and VoIP Phone system.
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