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Service Desk Analyst, Associate (NJUS)
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- The Service Desk Analyst, Associate contributes to the delivery of excellent experiences while providing quality customer support, IT support and quality resolutions.
- These responsibilities, part of the NetJets incident, problem, request, and knowledge management practices include intake, triage, troubleshooting, escalation, documentation, and resolution.
- Participate in all Service Desk core responsibilities of remote support (phone & ticket queue) and onsite support (kiosk).
- Consistently research knowledge management when triaging incidents.
- Identifying gaps within our current knowledge management system and create knowledge articles to fill those gaps.
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