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Service Desk Agent
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- CGS is seeking a Remote Service Desk Technician who will be responsible for answering calls, logging the calls in the ticketing system, and providing the customers with rapid and accurate answers and information.
- Handle Tier 1 service desk escalations through tickets, chat, email, or phone
- Processes standard change requests (ITSM tickets) for Installations, Moves, Adds, and Changes (IMACs)
- Experience supporting Windows 10 and MS Office 365
- Experience with Active Directory and identity management systems, adding and modifying users, fulfilling user account requests, and troubleshooting
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