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Service Coordinator
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Full-time
- Coordinates dispatch of field or shop technicians to work locations.
- Technician time reconciliation in Kronos vs.
- Work with customers in a professional manner ensuring their needs are met and obtain a positive NPS score.
- Order Caterpillar parts per customer job.
- Identify whether it’s a warranty issue or involve another department/outside vendor to do repairs or additional upgrades.
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