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Service Advisor
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- Aufgaben The mission of the Mercedes-Benz Manhattan Service Advisor is to be responsible for service sales and gross profit, and for proper handling
- By his/her actions, the Service Advisor influences the volume of service business and plays a key role in insuring customer satisfaction
- The Mercedes-Benz Manhattan Service Advisor must provide a consistently outstanding brand and customer experiencethrough consistently outstanding preparation, attitude, and teamwork
- Mercedes-Benz Manhattan Service Advisor must determine needed maintenance and diagnose cause of malfunction or refer to test technician as necessary.
- If cost of service cannot be established during reception, determine diagnosis charges and contact customer for approval of final repair.
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