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- Always recommend upgrades sincerely, i.e. 'Would you like to upgrade to loaded waffle fries or a 3 scoop sundae?'
- Always recommend dessert by pointing out specific products, use the menu as a visual aid.
- Be the final quality control checkpoint, be proud of everything.
- About Friendly's Ice Cream, LLC
- In 1935, the Blake Brothers founded their first ice cream shoppe in Springfield, Massachusetts and named it "Friendly."
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