Collabera

Job Title: Senior UX Research Program Manager IV. The client Domains User Research team is seeking a Sr. Research Program Manager to drive operational improvements for our team and lead scalable research programs.. Alternatively a degree in design, human-computer interaction (HCI), experimental psychology, cognitive science, anthropology, or other design/research related field.. Experience with voice interfaces, artificial intelligence, machine learning, large language models, and/or consumer tech products. Running UX research projects

research program manager

Job Title: Senior UX Research Program Manager IVJob Location: Bellevue, WA 98004 (Hybrid - 3 Day's onsite)Job Duration: 7 Months ContractPay Rate: 73.20/hr to $74.30/hrJob Description:<ul><li>The client Domains User Research team is seeking a Sr. Research Program Manager to drive operational improvements for our team and lead scalable research programs.</li><li>This role will build connections among researchers, designers, product managers, and our customers to ensure client experiences are intuitive, delightful, and providing meaningful value.</li><li>We’re looking for someone with deep experience in streamlining processes, scaling the impact of user research, and launching programs from the ground up.</li></ul> Key job responsibilities:<ul><li>Lead the design and development of rolling research programs, ensuring they are well-defined, feasible, and aligned with organizational needs</li><li>Provide training for non-researchers engaging with research programs and lead education initiatives across cross-functional teams</li><li>Develop self-service research protocols, evaluate research study plans, and provide guidance based on best practices</li><li>Identify and mitigate risks associated with research programs, proactively developing solutions across operational planning, program documentation, resourcing, and stakeholder relationships</li><li>Track the status of research projects, communicate updates to senior leadership, and facilitate the application of research insights</li><li>Collaborate with senior leadership to identify research priorities and opportunities</li><li>Run triage meetings and manage request intake</li><li>Manage 3rd party vendor relationships and maintain research tools and recruitment solutions</li><li>Ensure compliance with privacy and data security policies across research initiatives</li><li>Build processes to improve the research team’s overall efficiency</li></ul> Basic Qualifications:<ul><li>Bachelor's or Master’s degree in business, operations, organizational development, or related field. Alternatively a degree in design, human-computer interaction (HCI), experimental psychology, cognitive science, anthropology, or other design/research related field.</li><li>6+ years of program or project management experience</li><li>Experience working directly with UX designers or researchers.</li><li>Ability to manage ambiguity, work autonomously, and multi-task in an agile environment</li></ul> Preferred qualifications:<ul><li>Experience developing rolling research programs or self-service research programs</li><li>Experience performing user research methodology (e.g. surveys, lab studies, diary studies, in-depth interviews, etc.)</li><li>Proven track record of strategic UX or research leadership and success in driving UX culture in organizations</li><li>Experience with voice interfaces, artificial intelligence, machine learning, large language models, and/or consumer tech products</li></ul> Team culture:<ul><li>Running UX research projects</li></ul> Surrounding team & key projects:<ul><li>New worker needed to deal with increased workload</li></ul> Typical Day in the Role:<ul><li>M-F 8-5 standard (Negligible OT possible if large project)</li><li>Lots of interaction with other team members and research teams</li><li>Can possible be extended or converted to full-time</li><li>Might be some light travel (<10%) around Seattle Metro</li></ul> What makes this role interesting?:<ul><li>Helping shape the user experience for client through research projects</li><li>Team is very social. Many in office and other offices and lot of interaction between them.</li></ul> Candidate Requirements:<ul><li>Bachelor/Master’s Business, Ops, Org Development or related field</li><li>6+ yrs PPM experience</li><li>Experience directly working with UX designers/researchers</li><li>Experience with AI, voice interfaces, machine learning, etc.</li></ul> Top 3 must-have hard skills: <ul><li>PPM for 6+ yrs</li><li>UX design/research experience</li></ul>

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