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Senior Technical Support Representative - Public Safety
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- Skydio is the leading US drone company and the world leader in autonomous flight, the key technology for the future of drones and aerial transportation.
- The Skydio team combines deep expertise in artificial intelligence, best-in-class hardware and software product development, and operational excellence to empower a broader, more diverse audience of drone users - from first responders to insurance claims adjusters, utilities, and more!
- As a Senior Technical Support Specialist, you will work in a small team of high-performing individuals who provide drone and cloud feature deep diagnostics and advisory services to Skydio's growing Federal, SLED, and Enterprise customers.
- You'll work daily with hardware and software components that may involve on-device firmware troubleshooting, mission usage / configuration optimization, and 1st / 3rd party cloud network issue diagnostics.
- Work closely with Customer Success to provide priority response playbooks and after-action reporting (AAR)
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