Alluxio, Inc

Features like intelligent caching, unified namespace, and data management provide agility and cost efficiency to customers in financial services, high-tech, retail, and telecommunications.. Alluxio is trusted by Meta, Uber, Tencent, Tiktok, Alibaba, Expedia, Rakuten, Microsoft, Walmart, and more!. Customer SLA Management: Ensure that customer Service Level Agreements (SLAs) are met across various assignments.. Big Data Technology Proficiency: Engage with a range of Big Data technologies, including but not limited to Spark, Presto, Hadoop/HDFS, Hive, and more.. Big Data Expertise: 3+ years of hands-on experience with major Big Data technologies and frameworks, including Spark, Hive, ZooKeeper, HDFS, Presto, Hadoop, MapReduce, Tensorflow, and more.

senior technical support engineer

Proven at a global web scale in production for modern data services, Alluxio is the developer of open-source data orchestration software for large-scale analytics and AI. Alluxio is in production use today at eight out of the top ten internet companies, and seven of the ten highest-valued companies in the world. Our mission is to orchestrate data for all data-driven applications in any cloud!

As customers continuously push the envelope for ways to extract value from data, Alluxio is driving innovation in data access and management for large-scale distributed systems. Alluxio is charging full steam to help customers navigate digital transformation. Venture-backed by Andreessen Horowitz, Hillhouse Capital, and Seven Seas Partners. Alluxio was founded at UC Berkeley’s AMPLab by the creators of the Tachyon open-source project.

Alluxio data orchestration platform is a new layer between storage and compute engines. This new data layer serves data to large-scale analytics and AI in any cloud across clusters, regions, clouds, and countries, providing simplified data access to files and objects. Features like intelligent caching, unified namespace, and data management provide agility and cost efficiency to customers in financial services, high-tech, retail, and telecommunications.



Alluxio has received numerous accolades, including recently being named: One of the 20 Coolest Cloud Software Companies of 2021. Alluxio is trusted by Meta, Uber, Tencent, Tiktok, Alibaba, Expedia, Rakuten, Microsoft, Walmart, and more! Please review Wikipedia to learn more about us! Join our world-class team of empathetic, enthusiastic, and creative people who can work on some of the toughest big data problems.
About the role:
Are you ready to embark on a journey in the world of cutting-edge internet infrastructure? At Alluxio, we're seeking a Technical Support Engineer who's eager to dive into the exciting realm of open-source data orchestration. In this role, you'll be a crucial part of our team, providing hands-on technical support to our valued Enterprise customers, ensuring the success of their Alluxio implementations. If you have a passion for Big Data technologies, love problem-solving, and want to be a part of a dynamic, forward-thinking company, this role is for you.


If you're ready to be a part of a dynamic team working on the most challenging big data problems and committed to ensuring our customers' success, we encourage you to apply for this exciting opportunity at Alluxio. Join us as we push the boundaries of what's possible in data orchestration!
As the Senior Technical Support Engineer at Alluxio, What You Will Be Able To Build and Own:
As a Technical Support Engineer at Alluxio, you'll have the opportunity to:

End-to-End Customer Support: Take complete ownership of customer issues from initiation to resolution, serving a diverse global customer base across multiple continents.
Technical Troubleshooting: Apply your robust technical skill set to diagnose and resolve customer-deployed Alluxio implementations, collaborating closely with Engineering and Product teams for swift issue resolution.
Hands-On Customer Engagement: Work directly with customers on intricate deployments, leveraging your expertise in Big Data both on-premise and in cloud environments to maximize the potential of the Alluxio platform.
Cross-Functional Collaboration: Collaborate with Sales Engineers (SE), Engineering, and Product teams to ensure seamless customer experiences and contribute valuable insights for product enhancements.
Customer SLA Management: Ensure that customer Service Level Agreements (SLAs) are met across various assignments.
Big Data Technology Proficiency: Engage with a range of Big Data technologies, including but not limited to Spark, Presto, Hadoop/HDFS, Hive, and more.
Best Practices Advocate: Provide customers with guidance and recommendations on best practices, setting them up for success with Alluxio.
Knowledge Sharing: Contribute to our knowledge base by documenting solutions, enabling customers and team members to benefit from your expertise.
Always On: Be prepared to work some holidays and weekends, ensuring our customers receive the support they need when they need it.
As the Senior Technical Support Engineer at Alluxio, What We are Looking For:
To thrive in this role, we're seeking candidates who bring:
Experience: 5-7+ years of experience as a Technical Account Manager or Account Support Engineer, with a strong background in customer support within a similar technical discipline.
Big Data Expertise: 3+ years of hands-on experience with major Big Data technologies and frameworks, including Spark, Hive, ZooKeeper, HDFS, Presto, Hadoop, MapReduce, Tensorflow, and more.
Cloud Know-How: 2+ years of experience with cloud technologies, such as AWS, Azure, and GCP.
Linux Mastery: Proficiency in Linux.
Containerization Skills: Familiarity with Kubernetes and Docker.
Programming Understanding: Knowledge of Java-based software technology, with a willingness to acquire new skills.
Independent Operator: The ability to work autonomously with minimal supervision.
Positive Mindset: A can-do attitude with a commitment to ensuring our customers' success.
Multitasking Prowess: The capability to manage multiple customer issues and projects in a fast-paced environment.
Communication Excellence: Strong verbal and written communication skills, including the ability to explain technical issues to non-technical audiences.
Problem-Solving Acumen: Outstanding critical thinking, decision-making, troubleshooting, attention to detail, and problem-solving skills.
Pressure Handling: The capacity to perform effectively under pressure, both internally and externally.
Adaptability: A dedication to flexibility, agility, and adaptability in the face of change.

Alluxio is an equal opportunity employer and does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.

The base salary range for this US full-time position is $130,000 - $160,000, subject to standard withholding and applicable taxes. All candidates receive equity (stock options) and access to a comprehensive benefits offering. The base salary range reflects the minimum and maximum target for candidates across all US locations. Work location, skills, experience, and any relevant education or training determine the compensation awarded to the candidate. The Recruiting Team or Hiring Manager can share more about the specific salary range with you during the recruitment process.

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