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Senior Systems Administrator
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- Record, track, and document the help desk request problem-solving process including actions taken through to the final resolution.
- Responsible for troubleshooting o365 and submitting tickets to DPH through the portal.
- Understanding of Cisco Meraki.
- Assist network engineers with the installation, configuration, and ongoing support of software, computers, and applications Installation for various computer applications and programs.
- Resolve Tier 1 support tickets.
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