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Senior Support Specialist - Tier 1
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Full-time
- In 2022, Edward Jones invested $1 billion in technology infrastructure, digital initiatives, and virtual business enablement tools.
- Support end-users in their use of applications & troubleshooting complex technical issues including Microsoft Office 365, Teams, Intune virtual desktops, Zoom, WebEx, zScaler, antivirus, remote access, etc
- Intermediate Understanding of TCP/IP, DNS, & DHCP, Microsoft Office 365, Windows 10 & IOS, and WebEx & Zoom
- CompTIA Network+/Security+/A+, MCSA Windows Server 2012 or newer, Azure or MS365 role-based certifications an asset
- Provide training to the department as new hardware and software is introduced into the Edward Jones environment
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