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Senior Support Engineer - Mainframe
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$113,000
Full-time
- Job Description:Job OverviewThis position is responsible for providing IDMS mainframe technical support.
- Participates in projects to improve the business/products/CX.Willingly accepts and adapts to change in product(s) being supported, environments (i.e., Saas), infrastructure / technology and such.
- Share knowledge with other engineers and customers by following KCS methodology and process.
- Enable customer self-service success using KCS methodology by reusing, creating, reviewing, updating, publishing and retiring knowledge.
- Mature relationships with key internal stakeholders (e.g., SaaS Ops, Sustaining Engineering) to develop strategic partnerships which will help customers achieve their business outcomes.
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