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Senior Specialist
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- Remote Deskside Support for Window PC (1.)
- To provide support for on call escalations and doing root cause analysis of given issue (2.)
- To independently resolve tickets within agreed SLA of ticket volume and time (3.)
- To adhere to quality standards, regulatory requirements and company policies (4.)
- Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts (5.)
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