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Senior Service Manager - Cortland Ridglea
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Full-time
- The Senior Service Manager is responsible for maintaining the physical integrity of the community, leading the maintenance team, and partnering with the Community Manager to maximize renewal and leasing opportunities.
- Assist Service Technicians in identifying, diagnosing, repairing, and resolving issues related electrical, plumbing, A/C and heating systems, appliances, stairs, railings, gas fixtures, carpet, tiles, flooring, etc.
- Implement and manage the system for handling resident service requests, completing all requests within 24 hours when possible; schedule the on-call rotation for the staff and assist with on-call service as necessary
- Keep all safety material current and readily accessible, including MSDS sheets, HAZCOM recordkeeping, Lead Based Paint, Mold & Mildew, Pool log, Refrigerant log, EPA regulations, and OSHA requirements; stay aware of the condition of physical property throughout the community and immediately correct unsafe conditions
- Maintain accurate records of preventive maintenance, service requests, and make ready status of all vacant apartments; maintain expenditures in line with the budget unless prior approval from the Community Manager and Area Operations Manager has been obtained
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