DocuSign, Inc

You will work closely with the Senior Manager of Product Management as well as other Product Managers within the team and across Docusign to develop and support highly scalable, performance, reliable and secure experiences through all development and go-to-market phases from concept through launch and adoption.. This includes defining use cases and requirements to connect existing CLM workflow capabilities to our new Maestro IAM service. Partner with Professional Services and Customer Success Management teams to effectively transition customers to our next generation workflows and newest Docusign CLM branch. Experience working cross-functionally with Product Management, Design, Engineering, IT, Operations, Program Management, Marketing, Sales and Customer Support. Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement

senior product manager

Company Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM). What you'll do As the Senior Product Manager - Docusign CLM, Workflows and Next Generation Platform, you will develop the vision and roadmap, and define plans to transition Docusign CLM customers to our next generation workflows and Intelligent Agreement Management platform. You will work closely with the Senior Manager of Product Management as well as other Product Managers within the team and across Docusign to develop and support highly scalable, performance, reliable and secure experiences through all development and go-to-market phases from concept through launch and adoption. You will drive adoption of new workflow and platform services, and craft plans to accelerate the transition of CLM customers to our newest Docusign branch. Your objectives will be directly aligned with business metrics such as revenue, adoption, customer and partner satisfaction and operational efficiency.
This position is an individual contributor role reporting to the Senior Manager PM, CLM.
Responsibility
Builds strategy to support the vision and build the roadmap for CLM workflows and Next Generation platform initiatives, including both customer facing features and back-end platform core services
Secure buy in for a product strategy that identifies, defines and supports product and corporate objectives, and achieve superior customer outcomes
Own PRDs by overseeing collaboration with all partner teams involved. This includes defining use cases and requirements to connect existing CLM workflow capabilities to our new Maestro IAM service
Lead the team through defining, identifying, collecting and tracking appropriate product and business metrics, both quantitative and qualitative for new and existing products
Lead gathering, analysis and synthesis of primary and secondary research to deepen understanding of customer and partner challenges related to workflow, performance, scalability, reliability and security
Lead with minimal guidence the evaluation, prioritization and development of major CLM functionality in partnership with cross functional teams, leveraging customer insights and industry best practices
Determine how to prioritize and manage a product backlog for effective release and sprint planning
Facilitate requirements definition with design and engineering partners while identifying dependencies and relative priority with other product managers
Represent the product team when partnering with Program Management, Design and Engineering to ensure solutions ships on time and to quality
Partner with Professional Services and Customer Success Management teams to effectively transition customers to our next generation workflows and newest Docusign CLM branch
Present to internal and external stakeholders the product strategy, roadmap and details of release plans and effectively adjusts communications and messages to different audiences
Influence effectively without authority in and outside of the Product team Job Designation Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)
Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law. What you bring Basic
8+ years of related experience with a Bachelor’s degree; or 6+ years related experience with a Master’s degree; or equivalent experience in product management for enterprise cloud/SaaS product/service
Experience working cross-functionally with Product Management, Design, Engineering, IT, Operations, Program Management, Marketing, Sales and Customer Support
Direct experience using Agile methodologies (ex. SCRUM)
Preferred
Demonstrated success building/managing large-scale technology products including new, existing, or legacy products
Professional experience in a client/customer facing role
Comfortable working across an array of technical subjects and projects
Background in computer science or engineering
Familiar with CLM
Experience delivering cloud native solutions at scale
Ability to influence and collaborate in a matrixed environment having multiple stakeholders
Detail oriented with a high level of accuracy both for strategy and execution
Excellent presentation, communication and organizational skills
Ability to work autonomously and effectively as part of a geographically dispersed team Wage Transparency Based on applicable legislation, the below details pay ranges in the following locations:
California: $134,900 - $216,975 base salary
Washington and New York (including NYC metro area): $129,000 - $190,550 base salary
This role is also eligible for bonus, equity and benefits .
This role is also eligible for bonus and benefits .
Global benefits provide options for the following:
Paid Time Off: earned time off, as well as paid company holidays based on region
Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
Retirement Plans: select retirement and pension programs with potential for employer contributions
Learning and Development: options for coaching, online courses and education reimbursements
Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events Life at Docusign Working here
Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.
We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.
Accommodation
Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com .
If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.
Applicant and Candidate Privacy Notice States Not Eligible for Employment This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming. Equal Opportunity Employer It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.
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