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- The Department of Social Services (DSS) is comprised of the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS).
- HRA is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits such as Food Assistance and Emergency Rental Assistance.
- ITS creates and enhances the technology infrastructure and computer applications that support HRA and DHS and develops applications, including a variety of client eligibility and recertification systems, case management systems, housing systems, employment/work engagement services, revenue producing computer matches, claiming systems, and personnel systems.
- The Office of Enterprise Solutions Engineering within ITS consists of five divisions – HRA Technology, DSS Technology, DHS Technology, External Agency Technology, and Quality Assurance – that supports the analysis, design, development, testing, and implementation of hundreds of web and mobile applications, which run on Unix and Windows Servers and are hosted in a virtual environment in on premises data center.
- The HRA Eligibility Systems -POS Application Development unit within the Office of Business Solutions is responsible for developing, maintaining and enhancing web and mobile applications required to support the agency’s mission of preventing and addressing hunger, poverty and homelessness.
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