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Senior Manager, Global Customer Service
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Full-time
- About RYAMRYAM is a global leader of cellulose-based technologies, including high purity cellulose specialties, a natural polymer commonly found in filters, food, pharmaceuticals and other industrial applications.
- to be the world’s leading manufacturer of renewable products, including paper, packaging, and high purity cellulose.
- Identify and improve inefficiencies in order receipt to customer delivery, customer forecasting, order solicitation & entry, order fulfillment, invoice generation, and payment collection.
- Partner with Sales to develop processes to improve customer forecasting in the IBP tool, ensuring forecast information is accurate and up to date.
- Ensure CSR’s have an effective process and feedback loop to monitor inventory levels / usage for external warehouses, interface with plant production planning to manage inventories at appropriate levels and resolve problems that arise on all inbound or outbound warehouse movements.
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