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Senior Manager, End User Services
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$167,000
- THE COMPANY:Juul Labs’ mission is to impact the lives of the world’s one billion adult smokers by eliminating combustible cigarettes.
- The Senior Manager of End User Services has ultimate accountability for helping our end users perform their functions at optimal levels by providing them with comprehensive support from end to end, providing top notch computing equipment, and providing world class global audio video and teleconferencing solutions.
- This Senior Manager will manage the company’s End User Services team for continuous improvement, ensuring relevance of the services offered and evolving the delivery model to match industry trends and technology advancements, aiming to achieve the highest levels of user satisfaction for the Company’s internal user base.
- The Senior Manager will be challenged to think strategically about service evolution and improvement while taking tactical ownership of service performance and reliability.
- The Senior Manager must be a strong hands-on technical expert with the ability to speak to stakeholders in business and value terms, without compromising on delivery.
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