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Senior IT Specialist
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- Currently announcing a vacancy for a Senior IT Support Specialist.
- Directly responsible to the Director of IT & Operations for activities related to providing a broad range of systems and application support, research and analysis, administration, performance availability monitoring and management.
- Service applications and systems and provide application, systems, operational availability levels that meet or exceed standards and service levels already established, while minimizing operational risk.
- Provide prompt, effective day-to-day support, accurately identify and resolve issues, perform controlled and timely incident resolution all while making client satisfaction a top priority.
- Assume incident lead role (communicator, tracker, escalator, driver, etc
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