Spherion

Communicate effectively with clients via phone calls and written correspondence, maintaining professionalism and empathy.. Our supportive environment and comprehensive training aim to empower you to excel in these aspects of the role.. No Degree Required. Comfortable with a hybrid work model, alternating between office and remote work after training.. If you're ready to embark on a rewarding journey of customer service excellence, we'd love to hear from you!

representative

Join our client's team as a Senior Escalations Representative and play a crucial role in bridging the gap between their company and esteemed clients. You'll take the lead in addressing inquiries and resolving complaints, dedicated to delivering unparalleled customer satisfaction. Responsibilities Provide expert support to clients, handling inquiries and complaints related to financial products and services. Investigate and resolve complex customer issues, ensuring timely and accurate solutions. Manage daily schedules and provide guidance to the team to maintain efficiency and quality. Collaborate with internal teams to implement process improvements and enhance customer experience. Communicate effectively with clients via phone calls and written correspondence, maintaining professionalism and empathy. Note: We understand the challenges of making calls and reaching out to clients. Our supportive environment and comprehensive training aim to empower you to excel in these aspects of the role. Working hours: 7:30 AM - 4:30 PM Skills Confidence in reaching out to customers through inbound and outbound calls. Proven track record of following policies and procedures accurately. Ability to manage a pipeline of complaints while meeting deadlines. Strong organizational skills and attention to detail. Education No Degree Required Experience 4-7 years Qualifications 4+ years of experience in customer-facing roles within the financial services sector. Strong analytical skills for researching and documenting complaints. Excellent verbal and written communication abilities, with a knack for de-escalating situations over the phone. Proficiency in navigating multiple systems and applications, including Microsoft Word and Excel. Comfortable with a hybrid work model, alternating between office and remote work after training. If you're ready to embark on a rewarding journey of customer service excellence, we'd love to hear from you! Apply now and be part of a dynamic team. Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including health, and an incentive and recognition program (all benefits are based on eligibility).

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