CDW LLC

Firewalls - Cisco ASA / FTD, Palo Alto and Fortinet platforms. Layer 3 networking - IPv4, IPv6, OSPF, EIGRP, RIP (v2), BGP, MP-BGP, PFR, OSPFv3, EIGRPv6, RIPng, Advanced Redistribution, VRF-lite. Multicast Networking - Multicast (Sparse + Dense), MSDP, Anycast, Auto-RP, BSR, PIM, SSM Security - CBAC, Zone- Based firewall, Reflex ACL, NAT, IP Source Guard, uRPF, Cisco IPS/IPS, RSA Envision. Wireless – Cisco Wireless LAN controllers, lightweight and autonomous AP models, Cisco Prime Infrastructure, MSE, Aruba and Meraki. Additional knowledge/skills:- Operating System/utilities - Windows 10, Red Hat Linux, Solaris, DNS, DHCP, Netflow, WireShark

managed services

CDW’s vision is to be the national provider of Managed Services. We’ll achieve this reputation by continuing to delight our customers and being the employer of choice for Managed Services. Engineers at CDW are responsible for the development and delivery of our Managed Services offerings. Engineers apply the necessary technical breadth to providing top level technical support services and operational leadership, including problem resolution, and technical change implementation for Managed Services clients. Engineers at CDW are smart, hardworking individuals with top level experience and enjoy working on highly visible, technically challenging projects and service offerings. They are high caliber, well rounded professionals who are passionate about emerging technology, with exceptional customer service and communication skills.

Key Areas of Responsibility

Perform client consulting in a specialized area of technology (Networking, Unified Communications, Systems, Virtualization, and Storage).

Design plan, and implement solutions using the latest technology.

Provide innovative technical solutions to complex hardware/software problems.

Provide design, implementation, technical support services and consulting to Managed Services clients to meet their business needs.

Understand and Deliver Managed Services offerings as outlined in the CDW Service Descriptions and Service Catalog.

Understand and follow the processes and procedures defined in the CDW ManS Standard Operating Procedures manual (SOP).

Provide detailed and effective communication to internal and external customers.

Clearly and concisely articulate problems and solutions for issues to clients both over the phone, via e-mail and in person.

Member of on-call rotation to provide 24 X 7 support to critical systems and ensure availability objectives are met.

Conduct throughput analysis, problem solving, and infrastructure planning.

Participate in various client projects intended to continually improve/upgrade technology infrastructures.

Create and execute test plans to meet project requirements for assigned components.

Identify and communicate potential opportunities for cross-selling to the sales team.

Manage time and expense to meet or exceed expectations defined in the Statement of Work.

Provide high quality content deliverables using the appropriate document templates.

Ensure solution is implemented as designed to the customer’s satisfaction and approval

As a Senior Engineer provide technical services with no supervision from Supervisors, Team Leads, and Technology Owners.

Ability to follow through with tasks, projects, troubleshooting with no supervision.

Serve as technical point of contact on customer engagements, and internal projects.

Conducts/leads design workshops for complex designs to meet customer, business and technical objectives.

Proactively develops plans and activities to avoid problems.

Educates the customer on solution as appropriate throughout the life of the project or service life.

Complete projects/tasks on a timely basis, according to commitments made to stakeholders and management.

Performs scopes of work as detailed in implementation plans assigned (system builds, test plans, documentation, training, etc.).

Handles several tasks simultaneously (i.e.: pre-sales, troubleshoots and develops internal network, responds to emergencies).

Communicates with Engineering Manager all events that are not anticipated (new product requirements, equipment failure, design changes, schedule changes).

Education and/or Experience Qualifications

BA/BS Degree in Computer Science, Mathematics, Electrical Engineering, or related discipline; equivalent experience acceptable

Minimum of five (5) years of experience in an Engineering role focused on Cisco Networking solutions, including:

Hardware:- Switches – Cisco IOS and Nexus platforms

Routers – Cisco IOS and IOS XE platforms

Required Qualifications

Capable of resolving critical issues in a time sensitive manner, cognizant of requisite service levels.

Ability to establish customer trust and confidence in the CDW Managed Services knowledge of and concern for customers’ business needs

History of balancing multiple priorities simultaneously with the ability to adapt to the changing needs of the customers while meeting deadlines

Critical attention to detail and solid creative problem solving skills

Ability to perform intermediate root cause analysis

Strong organizational, analytical, and problem solving skills

Customer Service focused and a high level of professionalism

Ability to consistently follow policies and procedures

Strong communication and documentation skills

Excellent verbal and written communication skills, with the ability to effectively interact with all coworkers and stakeholders, in including senior leadership

Ability to prioritize work and handle multiple tasks simultaneously in a fast paced, diverse and growth-oriented environment

Must know when to ask for assistance. Must be approachable, teachable, a team player with a strong desire to continue learning and expanding their experience in a highly evolving technical environment

Must have good time management skills and be able to meet rigid and urgent assignment schedules

Ability to work weekends and/or off hours as necessary to meet client needs

Ability to understand, remember, and apply oral and/or written instructions or other information. Ability to organize thoughts and ideas intounderstandable terminology. Ability to multi-task, organize and prioritize. Ability to apply common sense in performing job. Ability to understand and follow basic instructions and guidelines. Ability to travel as needed.

Preferred Qualifications

Working knowledge in a number of the following technology areas:- Scripting Coding skill set: Python, Bash, Perl, Ruby, TLC
SD-WAN - Cisco, Silver Peak, CloudGenix

Firewalls - Cisco ASA / FTD, Palo Alto and Fortinet platforms

Load Balancers - Cisco ACE, CSS, F5 LTM and F5 GSM

WAN Optimization - Riverbed Steelhead and Cisco WAAS

Network Technologies/Topologies:- WAN - MPLS, MPLS Layer 2/3 VPN’s, Frame-Relay, GRE/IPSEC VPN, VPN, SIP/ PSTN services

Layer 2 networking - 802.1(D,W,S) , Ethernet, PPoE, Ether-Channel

Layer 3 networking - IPv4, IPv6, OSPF, EIGRP, RIP (v2), BGP, MP-BGP, PFR, OSPFv3, EIGRPv6, RIPng, Advanced Redistribution, VRF-lite

Multicast Networking - Multicast (Sparse + Dense), MSDP, Anycast, Auto-RP, BSR, PIM, SSM Security - CBAC, Zone- Based firewall, Reflex ACL, NAT, IP Source Guard, uRPF, Cisco IPS/IPS, RSA Envision

QOS – Congestion avoidance and congestion management. MQC, CBWFQ, LLQ, NBAR, WRED, Auto-QOS

VOIP - Cisco voice gateway functionality, SRST

Unified Computing/Virtualization - Design, support, configure, upgrade Cisco UCS systems

Data Center - FabricPath, FEX, vPC, UCS, FCoE

Wireless – Cisco Wireless LAN controllers, lightweight and autonomous AP models, Cisco Prime Infrastructure, MSE, Aruba and Meraki

VPN - SSL VPN, IPSec VPN, and DMVPN (phase 1 and 2), EZVPN, Anyconnect

Additional knowledge/skills:- Operating System/utilities - Windows 10, Red Hat Linux, Solaris, DNS, DHCP, Netflow, WireShark

Professional skills:- Network drawing tools including MS Visio, presentation skills and experience including MS PowerPoint

CCIE or equivalent

Hands-on experience in a large Data Center environment

ITIL Foundations Certification

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