Enterprise Mobility

The Customer Assistance Representative Sr will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs.. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location.. Process returns, check-ins and exit kiosk transactions. Clean vehicle interior and exterior by hand or by operating washing equipment when needed. Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing

customer assistance representative

<h3>Overview</h3><p style="text-align: center;"> </p><p style="text-align: center;"> </p><p style="margin: 0px; text-align: left;">We are<strong> immediately interviewing</strong> for our <em>seasonal</em> Customer Assistance Representative Sr. positions!</p><p style="margin: 0px; text-align: left;"> </p><p style="margin: 0px; text-align: left;">The Customer Assistance Representative Sr will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location. This role is available as regular part time and full time.</p><p style="margin: 0px; text-align: left;"> </p><p style="margin: 0px; text-align: center;"> </p><p style="margin: 0px; text-align: center;"><span style="font-size: 10pt;"><strong>This is a seasonal position that will start as early as May 20, 2024 and ending on or before October 17, 2024</strong></span></p><p style="margin: 0px; text-align: left;"> </p><p style="margin: 0px; text-align: left;"> </p><p style="margin: 0in 0in 0.0001pt; text-align: center;"><strong><span style="font-size: 10pt;"><span style="font-family: Verdana, sans-serif; color: black;">This role is based at o</span></span></strong><span style="font-family: verdana, geneva;"><strong><span style="font-size: 10pt; color: black;">ur Mamaroneck, NY area locations. </span></strong></span></p><p style="margin: 0in 0in 0.0001pt; text-align: center;"><span style="font-family: verdana, geneva;"><strong><span style="font-size: 10pt; color: black;">Our Flagship Branch is located at <span>859 Mamaroneck Ave, Mamaroneck, NY 10543</span><span>.</span></span></strong></span></p><p style="margin: 0in 0in 0.0001pt; text-align: center;"> </p><p style="margin: 0in 0in 0.0001pt; text-align: center;"><span style="font-size: 12pt;"><strong>Pay: $18.25 / hour</strong></span></p><p style="margin: 0px;"> </p><p style="margin: 0px;"> </p><h3>Responsibilities</h3><ul><li><div style="margin: 0px;">Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors</div></li><li><div style="margin: 0px;">Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned</div></li><li><div style="margin: 0px;">Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone</div></li><li><div style="margin: 0px;">Meet and greet customers in a friendly and timely manner</div></li><li><div style="margin: 0px;">Provide directions and general assistance</div></li><li><div style="margin: 0px;">Assist to assess condition of rental upon return</div></li><li><div style="margin: 0px;">Process returns, check-ins and exit kiosk transactions</div></li><li><div style="margin: 0px;">Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed</div></li><li><div style="margin: 0px;">Understand and communicate rental terms and conditions, vehicle features and other services </div></li><li><div style="margin: 0px;">May sell optional protection products, upgrades, fuel options and other additional equipment</div></li><li><div style="margin: 0px;">Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance </div></li><li><div style="margin: 0px;">Clean vehicle interior and exterior by hand or by operating washing equipment when needed</div></li><li><div style="margin: 0px;">Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing</div></li><li><div style="margin: 0px;">Perform miscellaneous and backup duties job-related duties as assigned</div></li></ul><p style="margin: 0px;"><span style="font-family: arial, helvetica, sans-serif;"><em><span style="font-size: 8pt; color: black;">Equal Opportunity Employer/Disability/Veterans</span></em></span></p><h3>Qualifications</h3><ul><li><span style="font-size: 9.0pt; font-family: 'Verdana',sans-serif; color: black;">Must be at least 18 years old</span></li><li>High school diploma or GED equivalent required</li><li><span style="font-size: 9.0pt; font-family: 'Verdana',sans-serif; color: black;">Must have at least 2 years of customer service experience OR 2 years of college experience</span></li><li><strong><span style="font-size: 9.0pt; font-family: 'Verdana',sans-serif;">The ability to operate a motor vehicle is an essential function of this position. Applicants must have a valid, unrestricted driver's license.</span></strong><strong><span style="font-size: 9.0pt; font-family: 'Verdana',sans-serif;"> </span></strong></li><li><span style="font-size: 9.0pt; font-family: 'Verdana',sans-serif; color: black;">Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future</span></li><li><span style="font-size: 9.0pt; font-family: 'Verdana',sans-serif; color: black;">Aside from religious observations, must be available to work 40 hours per week during the season</span></li><li><span style="font-size: 9.0pt; font-family: 'Verdana',sans-serif; color: black;">Must be living within a reasonable commute of no more than 1 hour to the location(s) you are applying to within 30 days of anticipated start date. </span></li><li style="list-style-type: none;"> </li></ul>

START NEW SEARCH