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SATCOM Specialist
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- As a SATCOM Specialist you will connect with Aviation Operations Managers, Quality Assurance, Materials management, and contract maintenance to support the repair and maintenance process, participate with technical teams to diagnose, solve and repair any discrepancies related to the terminals in accordance with approved technical data and analyze system reliability and determine a course of action based on those findings.
- You will also provide remote assistance to support diagnostic checks on Viasat IFC equipment installed on mobility operations customer vehicles, coordinate new software roll out, testing and implementation to minimize impact to reliability and reviews terminal historical data and issues action plans based on data trends and team analysis.
- This will require you to generate metrics from historic analysis provided by maintenance control team, use Splunk to resolve predictive failures and trend common failures to provide recommendations to development engineering and retrieve and analyze log files.
- Work directly with our airline partners and globally distributed team to resolve issues related to in-flight wi-fi over SATCOM and retrieve detailed system logs and using your in depth SATCOM knowledge to root cause issues and make recommendations
- 3+ years working with Ku or Ka band RF equipment, antennas, standard test equipment, and communications theory
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