NRG Energy

Sr. SAP Techno functional analyst to help develop, design, maintain, enhance SAP applications primarily in SAP CRM & SAP IS-U modules supporting key front-office and some back-office processes for the utility industry.. Design, enhance, maintain, and support retail-based utility SAP CRM front office processes working within a team-first oriented environment, primarily skilled in SAP ISU and ECC domain.. Functional knowledge across all areas of SAP CRM, and SAP ISU.. Help with SAP CRM/ISU/CCS day-to-day production support issues and related system issues that arise in the daily operations of the system.. Familiarity with Texas (ERCOT), or Canada Alberta Regulated/ Deregulated market, Northeast Market Transactions.

systems specialist

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Summary Sr. SAP Techno functional analyst to help develop, design, maintain, enhance SAP applications primarily in SAP CRM & SAP IS-U modules supporting key front-office and some back-office processes for the utility industry. Specifically : Experience with SAP CRM Customer Interaction Center, Sales and Service processes. Hand on knowledge in SAP ISU, customer service, account maintenance, correspondence, device management, customer inquiry and intercompany data exchange (IDE and IDEX). Excellent knowledge of UI5 Development and underlying OData Services, SOAP & REST based web services, middleware monitoring and troubleshooting. Strong understanding of electricity utilities and retail industry as well as the meter-to-cash processes preferred. Essential Duties & Responsibilities
Design, enhance, maintain, and support retail-based utility SAP CRM front office processes working within a team-first oriented environment, primarily skilled in SAP ISU and ECC domain.
In-depth working experience as functional or techno-functional analyst with exposure in deregulated or regulated electricity markets in US and Canada.
Ability to work and lead project or application development team.
Functional knowledge across all areas of SAP CRM, and SAP ISU.
SAPUI5 Development, OData development, Debugging and Troubleshooting.
Web service development including SOAP XML based and REST Based.
HANA related development - Modelling, SQL Script, AMDPs and CDS views.
CRM Middleware - Monitoring & Troubleshooting BDOC failures for Master data and transaction Data.
Experience with CRM and SD Integration - CRM/SD Contracts/DMRs and SD Billing.
Develop and maintain processes, applications, standard application programs providing business functions, such as online screens, batch reports, creation of applications interface files, and basic WEB knowledge.
Configure and test ECC/IUT modifications to support new system development, enhancements, and production support modifications.
Provide subject matter expertise for the impact assessment and testing of SAP AOPs (add-on packs) and SAP Release upgrades.
Support the development and execution of Enterprise Test scripts.
Investigate problems reported by the end-users to the Help Desk, resolve production incidents and handle on-call pager if required.
Help with SAP CRM/ISU/CCS day-to-day production support issues and related system issues that arise in the daily operations of the system.
Provide subject matter expertise to the operations groups in order to assist with problem solving and as a resource for training development.
Interface with operations team and business teams to realize requirements, existing business processes, resolve issues and determine cost estimates.
Perform other duties as assigned.
Nice to have
Familiarity with Texas (ERCOT), or Canada Alberta Regulated/ Deregulated market, Northeast Market Transactions.
Experience working in a waterfall and Agile framework - SCRUM, KANBAN.
Education
Bachelor's degree in an accredited four-year college in computer science, software engineering or university or equivalent work experience.
Experience
A minimum of 8+ years of SAP configuration, design, development, testing experience required.
Special Skills
Ability to prepare and or presentation design or solution is required.
Process-oriented and analytical, quality-oriented thinking is a must. The individual will be required to identify logical, rational approaches to business solutions.
SAP configuration experience and testing experience.
Experience working with end users, taking their business problems and translating them into system requirements.
Lead / Coordinate a small, well-defined portion of a project or work process.
Configuration, testing, maintenance, enhancements and or support activities.
Evaluating user change requests and obtains approval to make modifications.
Lead project planning sessions with team members to analyze business and technical requirements.
Conducting unit testing to ensure application meets specifications.
Working within a system related or operations related front office environment.
This job description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.
Flexibility, dedication, and team-spirit are required.
Strong organizational skills.
Excellent verbal and written communication skills are required in order to provide appropriate cross functional support and interaction.
Physical Requirements
Ability to attend meetings either remotely or in person and respond to application problems as needed.
Working Conditions
Hybrid
Open office environment. Major activities performed on PC connected to Unix, and client/server applications.
Requirements for telephone consultation & support with clients.
Duties are performed during standard business hours, in addition, there is a rotation of on-call support across the team, requiring 24-hour availability to respond on some nights and weekends.
Willingness to work outside normal business hours as necessary, especially during critical issue resolution and to achieve project milestones.
Ability to work remotely from a safe location to help support business continuity plan and guideline during any climatic events, disasters, and pandemic.
Why NRG is a great place to work:
* Great company culture!! Voted as a BEST employer by Forbes
* A competitive total compensation package, including annual incentive and/or commission
* Stock Purchase Plan
* Benefits on the first day of employment - Medical, Dental, Vision, Life Insurance, and Short Term Disability, Wellness program, etc.
* Company-paid life insurance and disability insurance
* 401 (k) plan to help save for retirement
* Generous PTO plan, plus 8 company holidays, and 3 floating holidays
* Numerous discounts, including electricity discounts on NRG brands
NRG Energy is committed to a drug and alcohol free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Vet/Disability Level, Title and/or Salary may be adjusted based on the applicant's experience or skills. Official description on file with Talent. #J-18808-Ljbffr

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