Accord Technologies Inc

Proficient in C4C process configurations, offline configurations, code list mappings, Key User Tool, and UI Concepts (screen configuration, layouts, business roles) work with other CRM technologies with a good functional knowledge of Sales and Service processes design, build, test, and deployment of SAP Service Cloud (Cloud for Customer C4C).. Hands-on experience in service, warranty management and case management (mandatory). At least two full cycle SAP Service cloud implementations and one project on C4C Service cloud Support project. Preferred five years of experience in Sales cloud, lead management, order management, material, account management and integration between sales cloud & service cloud and S/4 Hana.. Extensive business process knowledge in areas such as Interaction Center, WEBUI, Mobile Integration, Service Management, Marketing, and Sales Including integration areas with Materials Management, Production Planning, Financials, and Controlling

functional consultant

SAP C4C Service Cloud Functional Consultant Location: Remote Duration: 6+ months Postion type: C2C contract Roles & Responsibilities <ul><li>Overall 10+ Years of experience in SAP C4C, Service Cloud,warranty management and case management, Sales cloud</li><li>Experience in SAP Service cloud is mandatory</li><li>Sound experience in customer facing role and requirement gathering</li><li>Perform detailed analysis of complex business process requirements and provide appropriate system solutions; identify, interpret, validate, and document customer requirements</li><li>Facilitate workshops to collect business requirements</li><li>Map client business requirements, processes, and objectives; develops necessary product modifications to satisfy clients' needs.</li><li>Design, customize, configure and testing of C4C</li><li>Identify gaps, issues, and work around solutions.</li><li>Act as liaison with client for troubleshooting: investigate, analyse, and solve software problems.</li><li>Handle changes or emergency transports as needed for high priority issues.</li><li>Document functional designs, test cases and results.</li><li>Proactively identify and propose business process and/or system enhancements</li><li>Provide consulting services on both new implementations and existing support projects</li><li>Provide ad-hoc training and user support as required</li><li>Work self-directed and independently; may act as subject matter mentor to more junior members Desired Skills & Experience</li><li>Ability to multitask and manage multiple deliverables and projects at the same time</li><li>Ability to understand business processes from a customer perspective</li><li>Ability to work in a team environment, effectively interacting with others</li><li>Work with the project team, team leaders, project delivery leads, and client stakeholders and Customer Service offerings powered by SAP C4C</li><li>Proficient in C4C process configurations, offline configurations, code list mappings, Key User Tool, and UI Concepts (screen configuration, layouts, business roles)</li><li>Exposure working with other CRM technologies with a good functional knowledge of Sales and Service processes</li><li>Develop strong relationships with clients and gain the trust as key advisors</li><li>Make the business case for the SAP C4C (Service cloud) technology solution recommended to the client do fit-gap analysis on business requirements related to service areas.</li><li>Proficient in C4C process configurations, offline configurations, code list mappings, Key User Tool, and UI Concepts (screen configuration, layouts, business roles) work with other CRM technologies with a good functional knowledge of Sales and Service processes design, build, test, and deployment of SAP Service Cloud (Cloud for Customer C4C). </li></ul>Desired Skills & Experience <ul><li>Experience on C4C Service cloud, mobile first service (mandatory)</li><li>Experience on C4C service cloud integration with Third party apps</li><li>Hands-on experience in service, warranty management and case management (mandatory)</li><li>At least two full cycle SAP Service cloud implementations and one project on C4C Service cloud Support project</li><li>Preferred five years of experience in Sales cloud, lead management, order management, material, account management and integration between sales cloud & service cloud and S/4 Hana.</li><li>Extensive business process knowledge in areas such as Interaction Center, WEBUI, Mobile Integration, Service Management, Marketing, and Sales Including integration areas with Materials Management, Production Planning, Financials, and Controlling </li><li>Exposure in SAP Service cloud integration with C4C and ECC/S4HANA</li><li>Exposure on configurations related to master data viz. Customers, Installed Base, Products, Account Hierarchy, Employees and Contacts Well versed with configurations related to transactional data viz. Service Contract, Sales Order and Service Ticket; Activities Email, Phone Call, Task and Messaging, Mandatory experience in C4C Service configurations and working including Warranty, Ticket/ Work Ticket, Contracts, Maintenance Plans.</li><li>Experience on creating reports, dashboards and Mash-up services Knowledge of Integration with Social media channels like Facebook, Twitter, and Outlook, G-mail</li><li>Excellent Communication Skills in English</li></ul>

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