Masco Corporation

Experience with customer service and order management processes including call center agent processes, registration and warranty claims, order processing, returns, as well as product identification.. At Delta Faucet Company, we view diversity as a mosaic of thoughts and perspectives that come from people’s varied cultural backgrounds, experiences, education, career paths and other influences that make each of us unique.. ​Delta Faucet Company continuously strives to be this kind of organization.. Delta Faucet Company (the “Company”) is an equal opportunity employer and we want to have the best available persons in every job.. Delta Faucet Company is an E-Verify employer.

solutions manager

Purpose:Come be a part of our rapidly growing digital business solutions team! At Delta Faucet, we set out every day to innovate our value streams. This Delta IS team is situated at the intersection of customer experience and transformation, helping our partners reinvent what it means to buy from Delta. Bring your insight, experience and skills to improve our team and deliver extreme customer happiness!Delta Digital Business Solutions is offering an incredible opportunity to address our market segments and customer base by building solutions that enable our customers to find, research, and buy products and services. This is a hybrid role, combining solution engineering with functional business/platform/team management. The Salesforce Solutions Manager - Service will primarily support and innovate the customer service functions within Delta’s Salesforce ecosystem. This digital manager directs the functional activities, analysis, and development of requirements by leading a team of admins & developers to align with the overall Information Services (IS) strategy. You will partner with a variety of business stakeholders to support their goals and lead your team to bring solutions to life. In addition, you will collaborate with other IS teams to achieve desired outcomes in the broader digital portfolio.Responsibilities: Business Partner EngagementDevelop strong relationships with internal collaborators and external partnersSupport strategic priorities and goals for the teams representedPlay a pivotal role in the development of roadmaps in support of business goalsCraft Business Cases and promote your ideas with senior leadershipMap skills and capabilities of IS to best enable your business partners' visionHelp us tackle problems by becoming a trusted advisor Solutions Design & DeliveryAs a Salesforce Solutions Manager for Delta, you will own Service aspects of the Salesforce platform, their evolution, security, and integrity. Coordinate with the Digital Architect and the Salesforce Solutions Manager for Sales to support the Lightning platform and cross-cloud data objectsMaintain an understanding of broad trends in the technology landscape and apply them to our goalsParticipate in overall business solution designs including re-engineering business processes, organization and application architectureInterpret internal or external business issues and recommend solutions/best practicesEnsure that the projects aligned to the strategic roadmap for this business area are delivered with quality, timeliness, and cost-effectivenessInfluence and align digital technology to enterprise architectural principlesAct as technical lead for large implementation programs and as project coordinator for smaller projects reporting status to the PMO Lead; these are projects that build capability and value directly tied to Delta's enterprise strategy. Solutions SupportLead support and development resources (internal and external) for a timely resolution of support issues. Drive Service Level Agreements for a broad set of stakeholders including the business, trade, and consumers.Drive critical incidents in area of responsibility to completion, solving difficult and often complex problemsAssist with the resolution of complex problems that cannot be resolved by business process ownersPartner with Solution Sustainment to seek opportunities to improve enterprise data and ensure needs are being metEducation & Experience: Bachelor's degree from a four-year college/university and 5+ years’ consistent track record in crafting, delivering, and developing business solutions with process and organization change.Salesforce Certified Administrator required. Salesforce Service Cloud Consultant preferred.Experience with customer service and order management processes including call center agent processes, registration and warranty claims, order processing, returns, as well as product identification.Experience with voice, video, chat, SMS, and survey tools/integrations a plus.Demonstrable experience in developing professional business relationships and encouraging these relationships to drive value centric initiatives.Ability to clearly and concisely explain technical topics to both technical and non-technical associates.Creative and critical thinking, problem solving, business case development and achievement.Demonstrated experience in leading multi-functional project and devops teams in a Scrum Agile environment. Experience with Scaled Agile Framework is a plus.Shown ability to implement new standards and processes. Experience working with IT controls.Above average multi-functional business understanding.Uses perseverance, communication skills, and knowledge to drive desired outcomes.Carries out responsibilities with limited oversight required.At Delta Faucet Company, we view diversity as a mosaic of thoughts and perspectives that come from people’s varied cultural backgrounds, experiences, education, career paths and other influences that make each of us unique. For us, inclusion means welcoming differing opinions, collaborating, allowing people to come to work as who they are and recognizing everyone’s contributions. We know that in a diverse, inclusive company, ideas flow freely, all voices are heard and all perspectives are valued. ​Delta Faucet Company continuously strives to be this kind of organization. Diversity and Inclusion (D&I) supports our inherent values, makes us more relevant to customers and consumers and inspires innovation. It is not a goal or a program; it is a vital ingredient in our formula for success and a key to our future growth.Company: Delta Faucet CompanyFull timeHiring Range: $98, - $154,Actual compensation may vary based on various factors including experience, education, geographic location, and/or skills.Delta Faucet Company (the “Company”) is an equal opportunity employer and we want to have the best available persons in every job. The Company makes employment decisions only based on merit. It is the Company’s policy to prohibit discrimination in any employment opportunity (including but not limited to recruitment, employment, promotion, salary increases, benefits, termination and all other terms and conditions of employment) based on race, color, sex, sexual orientation, gender, gender identity, gender expression, genetic information, pregnancy, religious creed, national origin, ancestry, age, physical/mental disability, medical condition, marital/domestic partner status, military and veteran status, height, weight or any other such characteristic protected by federal, state or local law. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company regardless of where the employee is located and prohibits unlawful discrimination by any employee of the Company.Delta Faucet Company is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States. Please click on the following links for more information.E-Verify Participation Poster:English & SpanishE-verify Right to Work Poster:English,Spanish#LI-Remote

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