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Salesforce Administrator
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- Our Salesforce user experience is of great importance to us; therefore, the Salesforce Administrator should enjoy all aspects of user management including support tickets, training, and designing solutions with user satisfaction a priority.
- The Salesforce Administrator should be comfortable liaising with users and enjoy learning new business processes to translate them into technical solutions.
- Take ownership of user support tickets, providing timely and effective assistance to resolve issues and enhance user satisfaction.
- Conduct training sessions to onboard new users, ensure existing users are maximizing the platform's capabilities, and create and maintain training materials.
- Work closely with stakeholders and Digital Marketing Manager to understand business requirements and translate them into technical solutions within Salesforce.
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