FloraCraft Corporation

Calling all career-seekers, team players and collaborators of all skill sets: FloraCraft , the world’s leading craft and floral foam manufacturer, is looking to grow its team.. The family-owned company is looking for Sales Support - Special Craft Channel ready to join an innovative environment filled with dedicated people.. Manages customer catalog in Plex ERP system.. Bachelor’s degree; or 2-3 years of experience in customer support, sales, marketing, or other business-related functions; or equivalent combination of education and experience.. Working conditions are consistent with a typical office environment and are usually quiet.

sales support

Calling all career-seekers, team players and collaborators of all skill sets: FloraCraft, the world’s leading craft and floral foam manufacturer, is looking to grow its team. The family-owned company is looking for Sales Support - Special Craft Channel ready to join an innovative environment filled with dedicated people. Sales Support – Specialty Craft Channel This position is responsible for providing support to facilitate and coordinate the sales of the accounts under the Specialty Craft Channel. Essential Duties And Responsibilities <ul><li>Develops a strong knowledge base of Company’s products, processes, and core competencies.</li><li>Becomes the expert on customers’ processes and requirements.</li><li>Generates sales reports on a specified frequency or as needed. </li><li>Sets up new items / pricing / descriptions in customer portals.</li><li>Manages customer catalog in Plex ERP system.</li><li>Provides troubleshooting assistance for customer orders, claims for shortages/damages, tracking of orders and relevant issues.</li><li>Assists with customer meeting prep – research, Power Point decks, ordering samples and supplies, etc. Assists with setting up customer POG’s (plan-o-grams) when applicable.</li><li>Creates and updates SOPs around all activity, looking for efficiencies.</li><li>Develops an aptitude for retail sales concepts.</li><li>Coordinates customer requests cross functionally.</li><li>Ensures safety standards are consistently followed. </li></ul>Skills And Abilities Required <ul><li>Proficiency in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint, OneNote, Teams) with an emphasis on Excel.</li><li>Possesses strong written and oral communication skills and ability to communicate effectively with customers and all levels of the organization.</li><li>Ability to handle changing priorities, work on multiple projects simultaneously, and demonstrate excellent problem-solving skills.</li><li>Driven by curiosity, a thirst for knowledge and a fast learner.</li><li>Detail oriented.</li><li>Self-starter and motivated. </li></ul>Education / Experience Requirements <ul><li>Bachelor’s degree; or 2-3 years of experience in customer support, sales, marketing, or other business-related functions; or equivalent combination of education and experience.</li><li>The ideal candidate is curious, goal-oriented, performs well in a team environment and has strong people skills. Ultimately, the candidate should be able to contribute to creating and maintaining good customer relationships and ensuring smooth sales team operations. </li></ul>Working Conditions / Environment Working conditions are consistent with a typical office environment and are usually quiet. FloraCraft Corporation offers a competitive wage, exceptional benefits, and the opportunity to work with a great team in a fun environment.

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