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Rooms Manager
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- Overview The Rooms Manager is responsible for assisting in management of Guest Services, Concierge and Uniformed Services, Housekeeping, Laundry, Security, Communications, Reservations in an attentive, friendly, efficient and courteous manner, providing all guests with quality service while maximizing room revenue and productivity, and developing managers and employees.
- Respond to all guest requests, problems, complaints and/or accidents arising in person or through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner.
- Motivate, coach, counsel and discipline all Rooms Division personnel according to Highgate Hotel SOP's.
- Tour Rooms operating departments daily, greeting employees and soliciting feedback.
- Monitor and ensure compliance with Highgate Hotel SOP’s in Rooms and Loss Prevention.
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