Michigan State University

Categories: Office/Clerical Support, Residential and Hospitality Services, Clerical Technical- CT, Full Time (90-100%), Union. Resident hall/apartment management of all students including assignments & changes, occupancy verification, audits, etc.. Professionally answers, responds to, and prioritizes electronic messages (includes emails, on-line chat), consistent with Delivering Outstanding Spartan Experiences.. If a person has an approved remote work agreement to work a portion of their normally scheduled work hours remotely, they may be called upon to work on-site to serve the MSU community.. Knowledge normally acquired thorough a high school education; one to three years of related and progressively more expansive work experience in typing, filing and reconciling accounts and using word processing, spreadsheet, database, desktop publishing and/or presentation software; may require experience using SIS (Student Information System); or equivalent combination of education and experience.

assistant ii

RHS Services Assistant II Job no: 938989 Work type: Support Staff Pay Grade: 07 Major Administrative Unit / College: Division Of Student Life And Engagement Department: Rehs Administrative Services 40001032 Sub Area: CT- Clerical Tech. Salary: Salary Commensurate with Experience Location: East Lansing Categories: Office/Clerical Support, Residential and Hospitality Services, Clerical Technical- CT, Full Time (90-100%), Union Position Summary Provides exceptional service to students, parents, family members, and guests. <ul><li>Is regularly available to students, parents, guardians, campus, departmental, and divisional partners, and guests in person, on the phone, and through email.</li><li>Resident hall/apartment management of all students including assignments & changes, occupancy verification, audits, etc.</li><li>Compiles and maintains room and board records, charges, and student accounts.</li><li>Professionally answers, responds to, prioritizes, troubleshoots and screens phones calls in a timely manner, consistent with Delivering Outstanding Spartan Experiences.</li><li>Professionally answers, responds to, and prioritizes electronic messages (includes emails, on-line chat), consistent with Delivering Outstanding Spartan Experiences.</li><li>Maintains and reconciles accurate housing records in an enterprise business system (Mercury) consistent with campus, RHS, REHS, and Housing Assignments Office policies procedures.</li><li>Understand the needs of diverse populations and effectively serves students and guests with an inclusive approach.</li><li>Professionally partner with and respond to living learning and residential college staff and students.</li><li>Prepares and updates coding, procedures and process guides in order to ensure information is current.</li><li>Maintain a thorough knowledge of multiple business systems used to perform duties. </li></ul> All positions in SLE are designated as critical status. In the event of a university closure, modification, or suspension of operations due to snow or other emergency condition, persons in this position are expected to make all reasonable attempts to report to work as scheduled for the duration of the closure/suspension. If a person has an approved remote work agreement to work a portion of their normally scheduled work hours remotely, they may be called upon to work on-site to serve the MSU community. Unit Specific Education/Experience/Skills Knowledge normally acquired thorough a high school education; one to three years of related and progressively more expansive work experience in typing, filing and reconciling accounts and using word processing, spreadsheet, database, desktop publishing and/or presentation software; may require experience using SIS (Student Information System); or equivalent combination of education and experience. Desired Qualifications Experience working directly with people from diverse racial, ethnic, socioeconomic, LGBTQIA+, and gender backgrounds. •Ability to flex communication style to multiple cultural environments and multiple social identities •Excellent written and verbal communication skills, and ability to present to diverse audiences racially, ethnically, socioeconomically, LGBTQIA+, and gender diverse communities. Equal Employment Opportunity Statement All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, age, disability or protected veteran status. Work Hours Monday-Friday 8-5, Saturday-Sunday-Occasional Bidding eligibility ends April 16, 2024 at 11:55 P.M. Advertised: Apr 10, 2024 Eastern Daylight Time Applications close: Apr 23, 2024 Eastern Daylight Time

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