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Retail Experience Team Manager
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$70,000 - $80,000 a year
Full-time
- We use our expertise in materials science to engineer and manufacture high-quality, sustainable residential and commercial building products that improve lives and businesses.
- A flexible, work-from-home/in-office hybrid work environment
- We are seeking a dedicated and experienced Retail Customer Experience Manager to lead our retail customer service team based in Scranton, PA. As a vital member of our Customer experience department, you will be responsible for overseeing a team of nine full-time employees and ensuring the seamless processing of orders.
- Collaborate with cross-functional teams, including Sales, Operations, and Logistics, to address order-related issues and optimize order fulfillment processes.
- Identify opportunities to streamline order processing workflows, eliminate bottlenecks, and improve efficiency.
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