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Retail Customer Service Lead - Full Time - Supervisory
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$20 an hour
Full-time
- This role is also expected to facilitate any fulfillment or opportunities as it relates to OSJL’s BOSS (Buy Online Ship To Store) program.
- ESSENTIAL DUTIES AND RESPONSIBILITIES: Engage with store customers through OSJL’s TREAT model to provide an optimal customer experience, and ensure customer experience expectations are met and/or exceededManage front end expectations.
- Ensure the front end of the store is well maintained and stocked, which includes, but is not limited to, register racks, end caps, powerlane and service deskPromote and properly execute company wide customer engagement campaigns, which include, but are not limited to, donation efforts, Insiders, BOSS and Crazy DealsUse store level reporting to ensure company promotional benchmarks are being met.
- Computer skills (email; Google platform i.e. Sites, Slides, Drive, Docs, Sheets; Qlik).
- Team Oriented: You are capable of embracing the ideas of others (even if they conflict with your own) for the sake of the Company.
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