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Residential Operations Manager
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- The position is responsible for developing, implementing, and maintaining high operational standards and strategies that align with department goals, ensuring regulatory and licensing compliance, managing daily operations of all community-building residential programs, developing and implementing a robust shelter-based volunteer engagement program that supports shelter operations, and assisting in the creation of departmental policies, priorities, and procedures.
- Oversees all aspects of shelter kitchen and food program, including but not limited to ensuring compliance with all food handling, sanitation, and inspection requirements, managing inventory of all cooking equipment, managing purchasing and delivery of food/program supplies, timely submission of food-related reports, and development of systems to ensure efficient food program operations.
- Works closely with YWCA Operations Director to ensure the development and implementation of a preventative maintenance plan and ensures all shelter staff are trained on the submission of work orders and offers the YWCA Operations Director timely feedback on custodial issues or concerns.
- Develops and implements a plan to properly manage shelter furniture inventory, including but not limited to swapping out room furniture as needed for appropriate sleeping configurations, submitting work orders for repair, notifying the Program Director when furniture needs replacement, and working with the YWCA Operations Director to order proper replacements per the approved list of items and vendors.
- Primary liaison with the Housing Authority of Cook County (HACC) and property management company to ensure effective relationships that support timely completion of all required tasks resulting in the maintenance of full occupancy for 16 units of permanent supportive housing funded by project-based vouchers.
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