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Residential Assistant - Safe House
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Full-time
- Residential Assistants staff the shelter 24-hours each day, in three shifts, and their job is primarily to ensure the security and safety of the shelter and its residents.
- The primary accountabilities of this position are (1) provide crisis intervention, safety planning, information and referrals to individuals calling the 24-hour domestic violence assault hotline, (2) complete telephone screenings/intakes for individuals seeking access to the Emergency Safe House (3) carry out shelter guidelines and schedules and assist clients as needed.
- Answer calls for the 24-hour Domestic Violence Hotline, to determine a callers’ needs and provide crisis intervention by: conducting safety assessment and safety planning, supportive listening, providing callers with information on or about domestic violence and connecting callers to all appropriate resources including shelter availability information, as well as, exhibit excellent customer service
- Complete telephone intakes/screenings for individuals seeking access to CCWC Safe House/emergency shelter
- Ensuring the security and safety of the shelter and its residents; complete regular house checks
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